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CISS Card Kiosk...


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The card kiosk was developed for a customer in the financial industry who needed to sort thousands of cards each day after perso into batches to be mailed to the bank branches. The customer works for many different banks which adds to the complexity of their requirements
The cards are personalised by card type i.e all gold cards for one bank in one job, all silver cards for that bank in the next job, all gold cards for bank 2 in the next job etc.
These cards need to be sorted for hundreds of different branches. Each branch needs some gold cards, some silver cards, some blue cards etc.
Previously, the customer would personalise the cards first thing in the morning and then a team of people would take the cards and sort them into groups.
This required a lot of labour and a lot of stress, especially on busy days. Mistakes occasionally happened, as you would expect, and cards were sent to the wrong branches, leading to delays, angry customers and additional costs.
Now, as soon as the first batch of gold cards has been personalised, the loading process of the card kiosk can start. Then the other personalised cards are added. As soon as the system detects that all the cards for one branch are in the kiosk, they can be fed out. The system doesn't need to wait for the kiosk to be completely full of cards first. Cards can be loaded and unloaded at the same time.
Groups in the output hoppers are separated by separation cards. The system communicates with the customer network so the necessary paperwork for the mailing can be created.

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